Behavioral Health Billing: Why Claims are Denied (Reason 5 of 17)

You Provided Two Services in One Day

With behavioral health, insurance companies have a strict “one service per day” policy. This means that even if a patient is authorized for 12 sessions of therapy, if you provide two sessions in one day, you won’t be paid for the second session. Clinicians who provide group therapy, psychological testing, or medication reviews beware—sometimes these services also fall under the one service per day policy.

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